Refund & Cancellation Policy

Featured Listing and Urgent Boost are optional, one-time paid visibility upgrades. Paid upgrades begin as soon as payment is confirmed and the listing is active and continue for the period shown at checkout.

Canadian customers may request a full refund within 7 days of the transaction, subject to applicable consumer rights and the refund terms administered by Paddle, our Merchant of Record.

Refunds may also be provided where required by law, including where:

• You were charged more than once for the same purchase.
• A technical error resulted in an incorrect charge.
• The paid upgrade was not provided or did not function as described.

Paid upgrades provide additional listing visibility but do not guarantee views, inquiries, landlord approval or a successful lease takeover. Not receiving these outcomes is not, by itself, a reason for a refund.

Refund requests may be submitted through Paddle’s buyer support service or by emailing support@suiterelease.ca. Approved refunds are returned to the original payment method in accordance with Paddle’s processing timelines.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Canadian law.